Message From Kimber: KHX (OI) Safety Recall

 

Aegis (Factory Installed Optics & Optics Ready) Handguns, KHX (Factory Installed Optics & Optics Ready) Handguns, and Optics Installation Plate
Safety Recall Notice

 

List of Serial Numbers of Recalled Products

Kimber Mfg. Inc. (“Kimber”) has discovered a quality issue involving:
(a) factory installed optics versions of Aegis handguns and KHX handguns shipped from January 2018 through May 13, 2019;
(b) Optics Ready versions of Aegis handguns and KHX handguns shipped from January 2018 through May 13, 2019; and
(c) the separately sold optics installation plate compatible with Aegis and KHX Optics Ready handguns (part numbers 4000750, 4000753, and 400754) shipped from product launch through May 13, 2019.  This recall affects all such products shipped from product launch through May 13, 2019.
This quality issue could allow the optics assembly to become separated from the handgun when it is fired, presenting a risk of serious personal injury to the user.
This Recall Notice applies only to the Serial Numbers of those products listed in the
List of Serial Numbers of Recalled Products linked to this document. If your handgun is among those in this List of Serial Numbers of Recalled Products, or if your separately purchased optics installation plate (part numbers 4000750, 4000753, and 400754) was either shipped to you from Kimber or purchased by you from a retail seller between January 2018 and May 13, 2019, please contact us as described below immediately, and do not load, use, sell, or otherwise make available your handgun, as the condition may lead to serious personal injury. Kimber is voluntarily recalling the affected products to help ensure the personal safety of the parties that purchased and/or used them.
If your handgun has a serial number listed in the
List of Serial Numbers of Recalled Products linked to this document, please contact Kimber immediately as specified below.  If (a) your handgun has factory installed optics, (b) your Optics Ready handgun has had the separately purchased optics installation plate installed, or (c) you have in your possession the separately sold optics installation plate, but it has not been installed on your handgun, Kimber will provide a Return Merchandise Authorization (“RMA”) and arrange for the handgun slide* and/or optics installation plate to be returned to Kimber for examination and remedial measures as may be necessary, free of charge.

  • Step 1 – Please either: (a) contact us immediately at 888-243-4522 (Monday-Friday 9AM – 6PM EST) and indicate you are calling about the “Aegis & KHX Recall;” or (b) email us atAegisKHXRecall@kimberamerica.com.  Either option will enable you to arrange an RMA to return your product(s) to Kimber for examination and remedial work, free of charge. We will pay for the costs of shipping the product(s) to Kimber and returning it to you.
  •  
  • Step 2 – After confirming that your product(s) is subject to this recall, we will send you a prepaid shipping label with instructions so that you can return your product to us, free of charge.
  •  
  • Step 3 – Kimber will examine your product(s), remediate it, and return it to you (free of charge) after being remediated. Kimber will make every effort to return your product(s) to you in as short a period as possible.
  •  

If your product(s) is affected by this recall, and you have already sent it to Kimber, we will examine your product(s), remediate it, and return it to you (free of charge) after being remediated for the issue identified by this recall notice, in as short a period as possible.
We apologize for any inconvenience that this may cause, and we thank you for your patience, cooperation, and continued support.
*In most cases it will only be necessary for the slide portion (as opposed to the entire firearm) portion of your handgun to be returned.  If your handgun is Optics Ready and has the separately sold optics installation plate installed, you must remove your non-factory installed optic before return and return only the slide and plate.  Kimber will provide a ground shipping label for slide returns.  For those cases where customer service determines the entire handgun should be returned, Kimber will provide an air shipment label.

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