You may be considering a trip soon and want assurance that your travels will be safe. You can feel confident when flying with Delta that your care is our top priority. In addition to the layers of protection in place to keep you safe, here’s what you can expect:
Transforming the future of safe flying

You will experience an elevated safety commitment beyond our already high standards, thanks to our collaboration with Mayo Clinic, a global leader in complex medical care. Mayo Clinic experts are helping establish an Integrated Advisory Council to assess safety procedures, consulting on how to improve safeguards in place to protect you and designing COVID-19 testing for our full workforce. Employee testing, including diagnostic and antibody tests, has already begun. It will soon be expanded across the company to protect you and our people by ensuring ill employees are identified and given time to recover at home, even if they’re not exhibiting symptoms.

Face mask requirements

Wearing a face covering is one of the most important ways to stay safe in the airport and on board. A study by international experts indicated that the spread of COVID-19 would be drastically reduced if 80 percent of the population wore a face covering combined with social distancing. That’s why we want to ensure you are aware of the requirement to wear a mask during boarding and throughout your flight. If you choose not to comply with this or any other safety requirement, you risk losing the ability to fly with Delta in the future. While you’re encouraged to bring your own face covering, supplies are available if needed. Thank you for doing your part to stay safe and protect those around you.

Flexibility and the latest information

You want to stay informed and know what to expect when traveling. Everything you need to know about the latest travel restrictions is available here. Even amongst the uncertainty, you can book trips with peace-of-mind as change fees have now been waived for flights purchased through July 31, 2020.

Better service for your needs

As flight schedules continue to change, I know some of you are experiencing long wait times when reaching out to our Reservations team. Your patience is sincerely appreciated. To shorten those waits in the near future, many of our specialists are in the process of returning from voluntary leaves of absence, and we are expanding the training and capability of all specialists to better serve you. To make it even easier to make changes, we are also enhancing self-service options on Delta.com and the Fly Delta app.

Zero tolerance for racism, bigotry and hateful acts

As an organization, we are acknowledging the truth of our history and examining every area of our business where we can be a stronger ally for justice and equality, from programs to policy change. We recently celebrated the power of action across our hometown state as the Georgia Hate Crime bill was passed, of which Delta was a passionate supporter. You have my promise we will continue taking every opportunity to bring truth and justice to the forefront to ensure a stronger, more connected world for everyone.

This year is defining our nation and our society. It is a moment where we can make a difference, and I remain hopeful for the future. As you consider returning to travel, we look forward to welcoming you back with warmth and care.

Ed Bastian

Ed Bastian

Coronavirus Update Center:
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